On a regularly base, AO Trauma sends the membership package (member card, member certificate, and a welcome letter with some additional information) to new members who ticked the box for receiving printed or physical materials. To make sure you receive the welcome letter with the membership card and certificate please, make sure your delivery address in your AO profile is correct/current. Furthermore, please go to your profile settings under Communications to see whether you have ticked the box for receiving printed or physical materials.
For further information and to reorder your AO Trauma membership package, please send your request with AO ID, e-mail address, name, and delivery address to customer.support@aofoundation.org.